Use chat for the fastest help. It is the quickest way to reach the support team.

• How to access: Tap the Help icon at the bottom right on the website. In the app, go to Menu > Support > Live Chat. You can start a chat without logging in for general questions. Log in to discuss your account.
• Best for: login problems, KYC checks, deposits and withdrawals, bonus terms, and game support.
• Hours and language: 24/7. English (United Kingdom).
• Response times: first reply in 1 to 2 minutes. Complex cases may take 15 to 60 minutes if an escalation is needed.
• Tips for faster answers: state the issue in one sentence first. Add your username, device, and payment method if relevant. Attach screenshots of errors or receipts. Keep to one chat thread per issue. Stay in chat while an agent reviews your case.
• Priority note: Kaboomslots live support prioritises account access or security issues.

Email suits detailed questions and documents. It is ideal when you need a written record.

• How to email: send from your registered address. Include your username, full name, date of birth, device, and a short summary in the first line. Add details below and attach files as JPG, PNG, or PDF.
• Best for: KYC documents, payment receipts, formal complaints, bonus disputes, and data requests.
• Addresses: [email protected] for general help. [email protected] for deposits and withdrawals.
• Response times: first response in 2 to 12 hours. Complex reviews may take 24 to 48 hours.
• Tips for faster handling: use clear subject lines, for example, "UK – Withdrawal pending – 12 Nov". One issue per email. Include transaction IDs and timestamps. Keep attachments under 10 MB. Do not send passwords or full card numbers.

Speak to an agent when you prefer a call. Use this route for time-sensitive issues.

• How to call: in your logged-in area, go to Menu > Support > Phone. Choose Call now or Request a callback. The Kaboomslots helpline number appears after verification. This keeps your account safe.
• Best for: account lockouts after 2FA, urgent payment blocks, security checks, and self-exclusion support.
• UK details: free number available for domestic calls. Operating hours are 08:00 to 00:00 UK time. Callbacks requested outside these hours are queued for the next window.
• Wait times: 1 to 3 minutes off-peak. 5 to 10 minutes at peak. Most issues are resolved during the call.
• Tips for faster support: call from your registered phone. Have your username, postcode, and recent transaction details ready. Try 09:00 to 11:00 or 21:00 to 23:00 for shorter queues. Never share your password or full card number.
• Callback option: you can request a 24/7 helpline callback. If the line is closed, the system books the next available slot for you.

Messaging apps are useful for quick updates and general questions. Use only verified links from the website or app.

• Platforms: WhatsApp, Telegram, Facebook Messenger, and X (Twitter). Start only from the links in the footer or the Support menu.
• Best for: service updates, basic queries, outage notices, and feedback. Not suitable for account changes or payments.
• How to message: open the official profile from the website and send your username and a short question. Do not share security answers or full personal data.
• Response times: usually 1 to 4 hours. It may be slower overnight.
• Tips for safety: avoid profiles that contact you first. Look for the verified badge. Move to live chat for identity checks or payment questions.

Get specialised help for app, game, or payment issues. The team can diagnose problems and guide you to a fix.

• How to access: open Live Chat and select Technical Support. Or email [email protected] from your registered address if you need to send logs or files.
• Issues handled: login failures and 2FA errors, deposits not appearing, card or e-wallet declines, game crashes, stuck rounds, app install or update problems, document upload errors.
• Response times: initial triage on chat in about 15 minutes. Most fixes within 2 to 24 hours. Payment tracing can take up to 72 hours depending on the provider.
• What to include: steps to reproduce, exact error text, time and time zone, game title and provider, bet or round ID, deposit time, device model, OS version, app version, network type, and screenshots.
• Safety: never post full card numbers or passport numbers. Mask sensitive data in screenshots.
• Updates: the Kaboomslots support team will send progress notes by chat or email and confirm once resolved.

Priority help is available for invited VIPs and high-tier players. It offers faster replies and dedicated contacts.

• How to access: open the VIP hub in the Help area. Use Priority Chat or request a priority call. You can also email [email protected].
• Who qualifies: invited VIPs and higher loyalty tiers. Criteria may change. Check Account > Loyalty for your current tier.
• What gets priority: high-value withdrawals, account reviews, limits and responsible play settings, and event travel support.
• Hours and responses: Priority Chat is 24/7. First reply aims for 30 seconds. Callback target is 5 minutes. Email replies within 1 to 2 hours.
• Tips to get the most: keep your phone number verified. Turn on notifications in the app. Use one channel at a time so the team can track your case. Your Kaboomslots support team host will confirm identity before discussing details.